51ºÚÁÏ

Student Complaint Process

The 51ºÚÁÏ values feedback from its students and believes students should be able to discuss problems and express concerns to the university free from duress, harassment or retaliation. The university is committed to providing students with an avenue to express concerns and to work with university officials toward amicable resolutions in a timely manner.

Filing Complaints at 51ºÚÁÏ

The process and subsequent actions after a complaint is submitted include the following steps:

Step 1: The student discusses the concern with the faculty or staff member whom the student believes has taken improper action.

Step 2: If resolution is not achieved, the student follows the processes below to file a formal student complaint. These policies and procedures are available in Knowledgebase:

• Academic Grade Appeal Policy
• Academic Policy Review Request

Note: Due to federal regulations, the university generally corresponds with students, not parents or guardians.

Filing Discrimination, Harassment, or Sexual Misconduct/Violence Complaints

Students who believe they have been subjected to discrimination, harassment, or sexual misconduct/violence on- or off-campus may file the complaint with the university Title IX Coordinator.

Jay Segal
Title IX Coordinator
Email: jsegal@sf.edu
Phone: 260-399-7700, ext. 6741
In-person: Trinity Hall, room 129

Additional information is available in the .

Filing Complaints Outside 51ºÚÁÏ

On occasion, a student may believe that these administrative procedures have not adequately addressed their concerns and or circumstances related to alleged violations of state consumer protection laws. The laws include but are not limited to fraud and false advertising, the alleged violations of state laws or rules related to the licensure of postsecondary institutions, and complaints relating to the quality of education or other state regulatory requirements.

Contact information is provided below for students who wish to address their concerns to the appropriate agency.

National

The Office of Civil Rights has created an online complaint system designed to collect feedback on problems in institutions of education related to discrimination based upon a person’s race, color, national origin, ethnicity, or ancestry; sex or gender; disability; or age. For information on filing a civil rights violation or discrimination complaint, visit the .

The Department of Defense (DoD) and other federal agencies have partnered to create an online complaint system designed to collect feedback on problems with institutions of education experienced by veterans, service members, and their families pursuing higher education through the Post-9/11 GI Bill^®, Military Tuition Assistance, and other education benefit programs. For information on filing a Department of Defense complaint, visit the .

State of Indiana

The 51ºÚÁÏ is authorized by name in statute as an approved institution of higher education in the State of Indiana. 51ºÚÁÏ students and prospective students with complaints may contact the Indiana Commission for Higher Education or  for information regarding the complaint resolution process available from the Indiana Commission for Higher Education.

Other States & SARA

The 51ºÚÁÏ has been approved to participate in the National Council for State Authorization Reciprocity Agreement. The State Authorization Reciprocity Agreement (SARA) is a national initiative to provide more access to online courses while maintaining compliance standards with state regulatory agencies.

To learn more about SARA, please visit . 51ºÚÁÏ prospective and current students who attend classes online and reside in  may file a complaint with SARA through the . The only state not currently participating in SARA is California. Students residing in California may contact their  for information about complaint resolution processes. 

Institutional Accreditor

The 51ºÚÁÏ has been accredited by the since 1957.  is available on the Higher Learning Commission website.

Academic Program Accreditation

To file complaints regarding specific academic programs at 51ºÚÁÏ, contact the accrediting agencies:

• Associate of Science in Nursing: Accreditation Commission for Education in Nursing (ACEN). Contact ACEN or .
• Bachelor of Science in Nursing, Master of Science in Nursing, and Doctor of Nursing Practice: Collegiate Commission on Nursing Education (CCNE). Contact CCNE or .
• Creative Arts Programs: National Association of Schools of Art and Design (NASAD). Contact NASAD or .
• Diagnostic Medical Sonography: The Commission on Accreditation of Allied Health Education Programs (CAAHEP) and The Joint Review Committee on Education in Diagnostic Medical Sonography (JRC-DMS). Contact JRC-DMS or visit .
• Health and Exercise Science, Concentration in Strength and Conditioning: Council of Accreditation of Strength and Conditioning Education (CASCE). Contact CASCE or .
• Medical Laboratory Technology: National Accrediting Agency for Clinical Laboratory Sciences (NAACLS). Contact NAACLS or .
• Physician Assistant: Accreditation Review Commission on Education for the Physician Assistant (ARC-PA). Contact ARC-PA or .
• Physical Therapist Assistant: Commission on Accreditation in Physical Therapy Education (CAPTE). Contact CAPTE or .
• Radiologic Technology: Joint Review Committee on Education in Radiologic Technology (JRCERT). Contact JRCERT or .
• Respiratory Therapy: Commission on Accreditation for Respiratory Care (CoARC). Contact CoARC or .
• Social Work: Council on Social Work Education (CSWE). Contact CSWE or .
• Surgical Technology: Commission on Accreditation of Allied Health Education Programs in collaboration with the Accreditation Review Council on Education in Surgical Technology and Surgical Assisting (ARCSTSA). Contact ARCSTSA or .
• Teacher Education programs: Council for the Accreditation of Educator Preparation (CAEP). Contact CAEP or .